Privacy Policy

This privacy policy explains how we collect, use, and protect any personal information you provide when you use this website or contact us.

We believe privacy policies should be clear and readable, not full of unnecessary legal language. Our aim is to collect only what we need, use it responsibly, and keep it secure.

Who we are

Running Circles is a sole trading business based in the United Kingdom.

Data controller: Running Circles
Contact email: hello@runningcircles.co.uk

We are responsible for deciding how and why your personal data is processed.

What Data do we collect

Personal Information Provided by You:

Name, email, phone number (for inquiries, consultations, and bookings).
Payment details (processed securely via Stripe, we do not store your payment information anywhere other than stripe).
Preferences related Services
Marketing preferences and consent (with express consent)

This may be provided when you contact us via our website or email, book a call or meeting, subscribe to emails or updates.

Automatically Collected Data:

When you visit our website or interact with our emails, we may collect limited technical or usage information, such as:

Website usage information (via wordpress/ hostinger).
IP address and browser details (for security and website functionality).
whether an email was opened or a link was clicked.

This information helps us understand how people use our services and communicate more effectively.

How we use your information

Purpose	Legal basis under UK GDPR
To respond to enquiries	Legitimate interests
To provide our services	Performance of a contract
To manage bookings and communications	Legitimate interests
To send marketing emails where you have consented or where permitted by law	Consent and, where applicable, legitimate interests
To improve our website and communications	Legitimate interests

We will never use your information for reasons unrelated to why you gave it to us.

How we store your data

Data Storage & Security Measures:

WordPress: This website is built using WordPress. Any personal data processed through the website is limited to what is necessary for basic functionality and security.

Hostinger: The website is hosted by Hostinger. Hostinger processes technical data on our behalf to provide website hosting and related services. This may include server logs and security-related data. Where personal data is processed outside the UK, appropriate safeguards are in place in accordance with UK data protection law.

Stripe: Payments are processed securely by Stripe, a PCI-DSS compliant payment processor. We do not store or have access to your full payment card details.

Calendly: Calendly is used to manage meeting and appointment bookings. Calendly processes personal data on our behalf in order to provide this service.

Google Workspace: Email and business communications, including document storage, are handled via Google Workspace (for example, Gmail and Google Drive). Google processes personal data on our behalf and applies appropriate security and data protection measures.

Mailchimp: We use Mailchimp to manage email newsletters and marketing communications. Your personal data will only be processed by Mailchimp where you have expressly opted in to receive newsletters, marketing emails, or other promotional communications from us. You can unsubscribe from these communications at any time using the unsubscribe link included in our emails.

How long we keep information

We retain personal data only as long as necessary for the purposes outlined in this policy, including providing our services, meeting legal or accounting requirements, and resolving disputes.

When personal data is no longer required, it is securely deleted.

Sharing information outside the UK

Some of our service providers are based outside the UK, or process data on servers outside the UK (for example in the United States).

When personal data is transferred outside the UK, we ensure appropriate safeguards are in place. This includes the UK International Data Transfer Addendum to the EU Standard Contractual Clauses (SCCs) or other lawful mechanisms recognised under UK GDPR.

You can contact us if you would like more information about these safeguards.

Cookies and similar technologies

We use cookies and similar technologies (such as scripts, tags, and tracking pixels) on our website and in our emails.

These technologies may be used to:

ensure the website works properly;
manage forms and bookings;
understand how visitors use our website;
measure engagement with email communications.

Where required by law, we ask for your consent before using non-essential cookies or similar technologies. You can manage your preferences through your browser or our cookie settings (where available).

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113Website: https://www.ico.org.uk/make-a-complaint